Returns & Exchanges
At LashAuras, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unused and unopened beauty products. To maintain the highest hygiene standards, items must be in their original packaging with safety seals intact.
Initiate Your Request
Email our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the unused items in their original box, ensuring the RMA number is clearly written on the outside of the package.
Ship It Back
Send your return via a trackable shipping service to our warehouse address; please note that customers are responsible for return shipping costs.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing